Dispute Resolution Process

Preliminary Dispute Resolution Process

As a valued resident of our community, your concerns are very important to us. If you have a concern or

wish to dispute any matter relating to the Lease, we have made the following two-step preliminary dispute

resolution process available to you so that your concerns are elevated quickly, and to the appropriate staff

members, in order to help ensure a timely response to your concerns. To afford us an opportunity to

thoroughly evaluate and address your concerns as quickly as possible, any complaint or dispute must

initially be submitted to us using the following two-step process:

(1) Submit a complaint in writing to the Community Director: To initiate the preliminary dispute

resolution process, you must:

(i) Prepare and submit a written complaint, using the Owner approved form, to your Community

Director describing in detail the complaint, providing adequate supporting information and

documentation (i.e., complete written description of the issue, photos, invoices, estimates, etc.),

and detailing what specific steps we might be able to take to address your concerns. This form

is available by request from your Community Director.

(ii) Cooperate with us as we investigate your concerns, which may include, without limitation,

providing us with prompt access to your Premises for inspection or repairs, providing

additional documentation, or answering questions about your complaint.

(iii) Allow your Community Director up to five business days from the receipt of your written

complaint to fully evaluate your concerns and respond to your complaint.

(2) Elevate your complaint to the Regional Representative: If you are not satisfied with your

Community Director’s response to your complaint, you must:

(i) Make a written request to your Community Director that your complaint be elevated to the

Regional Representative.

(ii) Cooperate with us on any additional reasonable requests to allow the Regional Representative

an opportunity to thoroughly investigate your complaint so we may attempt to adequately

address and resolve it to your satisfaction.

(iii) Allow the Regional Representative up to ten business days from the receipt of your written

request to review, evaluate and respond to your complaint.

Community Director: Cindy Peterson

(301) 736-8082 | CPETERSON@TMO.COM

Assistant Community Director: Alicia Amuabin

(301) 736-8082 | AAMUABIN@TMO.COM

For more detail, the link under this process outlines the Resolution of Landlord-Tenant Dispute under the Department of Defense Universal Lease.